FAQs

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Can I receive services outside of Illinois?

At the present time, I am licensed to practice only in the state of Illinois. However, I am currently in the process of applying for licensure in additional states. You can also support PsyPACT, an interjurisdictional agreement that would allow psychologists to practice across state lines. Illinois has adopted PsyPACT, which will become effective in January 2020. Once effective, I will be able to see clients in any other PsycPACT state, which are shown and updated here:  https://www.asppb.net/mpage/legislative  

What is the standard session length and cost for services?

The standard session fee is $150 for a 55 minute session. Not everyone is a good fit for telebehavioral health services. As such, the fee for the initial intake session ($150, 75 minutes in length) is waived for clients who complete the intake process and it is determined that 9-1-1 Recovers is not well-suited to the client’s needs. 

Do you take insurance?

I am an in-network provider for Blue Cross Blue Shield PPO in IL!  I contact BCBS on your behalf prior to the intake session to determine your co-pay (which ranges from $0 to $30 per session) and whether you need to pre-approval for services (which is not typically needed).


You may also seek reimbursement from your insurance provider. Many insurance companies reimburse up to a certain percentage for out-of-network services. For instance, BCBS of Illinois HMO reimburses at the rate of 50% for out-of-network telebehavioral health services.  I have had clients use this option. To determine your level of coverage for out-of-network behavioral health services, call your insurance provider.  If you have questions about other insurance carriers, please contact me.


You should also know that there is Illinois legislation stipulating that coverage for telebehavioral services be on par with services rendered in-person. However, you should call your insurance provider prior to seeking services to confirm that they will reimburse telebehavioral services at the same rate as in-person services. 

Can I use my health savings account (HSA) to pay for services?

You are allowed to use an HSA to cover the services of a psychologist. To use your HSA, you typically need to receive authorization from a physician indicating that you need a psychologist to treat a specific condition. I am happy to work with your physician to provide a diagnosis code that is appropriate if you sign a release of information. You should keep the authorization from your physician to have available when you file taxes.

Can my call center assist with payment?

I work with public safety agencies to develop retainers for services. Agency directors who are interested can contact me at michelle@911recovers.com for information.  

Do you work with any Employee Assistance Programs?

I am currently in conversations with several EAPs.  Check back for updates to determine whether services provided by 9-1-1 Recovers are covered by your EAP. Unfortunately, most EAPs require services to be rendered in person.

Need to promote agency wellness or address problem behavior?

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