9-1-1 Recovers, LLC

Providing confidential wellness and therapy services for public safety 

via videoconferencing

9-1-1 Recovers


Dr. Michelle Lilly

I am a licensed clinical psychologist in Illinois. I am trained in evidence-based treatments for PTSD, depression, anxiety, and other conditions. I received my doctorate in clinical psychology from the University of Michigan where I completed a post-doctoral fellowship before becoming a faculty member at Northern Illinois University (NIU).  

From 2014-2018, I was a Co-Investigator on a federally funded grant examining the impact of NG9-1-1 on telecommunicators. In 2019, I developed Saving Blue Lives, a two-day training for law enforcement on PTSD, suicide, peer support, and resilience. This work is funded by the state of Illinois.


Why did I start 9-1-1 Recovers?

My research in public safety and travel to conferences and call centers has been extremely rewarding. Yet, over time I became increasingly frustrated when center directors and frontline professionals would tell me that “there are no good treatment options in my community." I frequently heard comments such as “providers in my area don't understand my job,” and “I don’t want to seek services in my community because word gets around.” I could not sit by idly when I had the tools to help. I began 9-1-1 Recovers to meet the unique needs of public safety professionals who may not have access to preferred resources in their community.


Are telebehavioral health services effective?


Technology has been increasingly integrated into the treatment of clients across the globe. Telebehavioral services enable clients to be treated by professionals outside of their community, which enhances accessibility and may be preferable for individuals from communities where stigma may be associated with seeking help. Research shows that telebehavioral services are as effective as in-person services. The Veteran’s Administration (VA) has adopted telebehavioral services with success.

Check out Lilly Consulting to learn about interventions for your center